Ticketing
Optimize ticketing for your team and customers with AI
Enhance resolution of complex issues swiftly through AI-optimized ticketing, fostering seamless team collaboration and providing real-time customer updates.
Make Ticketing Easy
Across Channels
Centralize and oversee all support-related communications across multiple channels through a unified platform.
SLA Management
Efficiently manage SLAs by setting customized deadlines for ticket response and resolution, tailored to diverse business hours or specific categories.
Intelligent Assignment
Automatically assign tickets to agents leveraging intelligent algorithms, considering factors such as current workload, skills, or utilizing the round-robin method for equitable distribution.
Shared Ownership
Collaborate effectively by sharing ticket ownership across teams while maintaining progress visibility.
Powerful Customization Capabilities
Ticket Forms
Tailor ticket forms to gather essential business information by adding and customizing form fields.
Work Flow
Powerful and flexible workflow engine for executing business-specific processes with ease.
Customize Agent Roles
Provide distinct permissions for access and actions based on the roles and responsibilities of agents.
Integrated Your System
Integrate effortlessly with Workflows or craft custom integrations using the canvas kit in Intercom's UI.
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